At SwasthAyurveda.lk, we want you to be completely satisfied with your purchase. If you’re not satisfied with your order, we offer a Refund and Returns Policy to ensure a smooth and hassle-free experience.
Refunds
Eligibility
You may be eligible for a refund if:
You received a damaged, defective, or incorrect item.
You are not satisfied with the quality of the product.
Process
To request a refund, please follow these steps:
Contact our customer support within [X] days of receiving your order.
Provide clear photos and a detailed description of the issue.
Our team will review your request and notify you of the approval or rejection.
If approved, the refund will be processed using the original payment method within [X] days.
Returns
Eligibility
We accept returns for:
Damaged, defective, or incorrect items.
Products that are within their expiration date.
Process
To initiate a return, please follow these steps:
Contact our customer support within [X] days of receiving your order.
Provide your order number and a clear description of the issue.
Our team will guide you on the return process and provide a return address.
Once we receive the returned item, our team will inspect it.
If the return is approved, a refund or replacement will be issued within [X] days.
Non-Returnable Items
Some items are not eligible for returns, including:
Products that have been opened or used.
Items damaged due to mishandling or improper storage.
Shipping Costs
In cases of returns or refunds due to our error, we will also refund your reasonable shipping costs. However, for general returns unrelated to our error, shipping costs are non-refundable.
Contact Us
If you have any questions or concerns about our Refund and Returns Policy, please contact us at:
